Privacy Policy — bdtjdb

When you use bdtjdb, we collect personal information across several categories. The specific information collected depends on the features you use, the stage of your account lifecycle, and any legal or compliance obligations applicable at the time. Below is a detailed breakdown of the categories of information we collect and the circumstances in which each category arises.

1.1 Registration Information

When you create a bdtjdb account, we collect the following details: your full legal name, date of birth, residential address in Bangladesh, mobile phone number registered to a Bangladeshi network operator, and a chosen username. This information is used to establish your identity, enforce the minimum age requirement of 18 years, and create the account record through which all platform activity is associated.

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may request copies of government-issued identity documents such as your National ID Card (NID), passport, or birth registration certificate. We may also request proof of your residential address (such as a utility bill or bank statement dated within the past 90 days) and proof of ownership of the payment method you use for deposits. These documents are stored securely and used solely for verification and compliance purposes.

1.3 Financial Transaction Data

We record details of all financial transactions conducted through your bdtjdb account, including deposit amounts, withdrawal requests, bet stakes, winnings, bonus credits, and the payment methods used (such as bKash, Nagad, Rocket, Upay, or bank transfer). This data is necessary for account management, fraud prevention, and compliance with applicable financial regulations.

1.4 Betting and Gaming Activity

We maintain a comprehensive record of your betting and gaming activity on bdtjdb, including the sports events or casino games you participate in, the stakes placed, the outcomes of individual wagers, and the total session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and the personalisation of relevant promotional offers.

1.5 Device and Technical Data

When you access bdtjdb, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, and the pages or features you access during each session. This information helps us optimise platform performance, detect suspicious access patterns, and investigate security incidents.

1.6 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain a record of those communications, including the content of your messages and any attachments provided. This record is used for quality assurance, training, and the resolution of ongoing disputes.

bdtjdb does not sell your personal information. We share data with third parties only in limited, documented circumstances, and only to the extent necessary to deliver the services you use or to meet a legal obligation. All third-party partners with whom we share personal data are required to process it strictly in accordance with our instructions and applicable data protection standards.

3.1 Payment Service Providers

To process your deposits and withdrawals, bdtjdb shares necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The data shared is limited to what each provider requires to authenticate and settle the specific transaction in question. Each provider operates under its own privacy policy and regulatory obligations.

3.2 Game Content Providers

Games available on bdtjdb are supplied by independent third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session data (such as stake amounts and game outcomes) as part of their game-delivery infrastructure. They do not receive your full personal profile and are contractually prohibited from using this data for any purpose other than game delivery and dispute resolution.

3.3 Identity Verification Services

bdtjdb may use third-party identity verification platforms to assist with KYC document review and age verification. These platforms process the documents you submit solely for the purpose of returning a verification result to bdtjdb. They are contractually prohibited from retaining your documents beyond the period required to complete the verification task.

3.4 Law Enforcement and Legal Authorities

bdtjdb will disclose personal information to law enforcement agencies, courts, or other public authorities in Bangladesh when required to do so by a lawful order, court direction, or legal obligation. We will notify affected players of any such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that bdtjdb undergoes a merger, acquisition, or sale of all or part of its business assets, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy practices of the acquiring entity prior to their data being processed under a new policy.

bdtjdb takes the security of your personal information seriously. We implement a range of technical and organisational measures designed to protect your data from unauthorised access, accidental loss, destruction, or disclosure.

5.1 Technical Safeguards

All data transmitted between your device and bdtjdb's servers is encrypted in transit using 256-bit SSL/TLS protocols. Sensitive data stored in our systems — including identity documents and financial records — is encrypted at rest. Access to production systems is restricted to authorised personnel only and is subject to multi-factor authentication and role-based access controls. Our infrastructure is hosted in data centres with physical security measures including biometric access controls and continuous CCTV surveillance.

5.2 Organisational Measures

bdtjdb staff who handle personal data receive regular training on data protection principles and security best practices. Our internal data handling policies define strict protocols for accessing, transferring, and disposing of personal information. Staff access to player data is governed by the principle of least privilege — each team member can only access the specific data needed to carry out their assigned responsibilities.

5.3 Security Incident Response

In the event of a security incident that poses a risk to your personal data, bdtjdb will take immediate steps to contain the breach, assess its scope, and notify affected players as quickly as practicable. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately at [email protected] and change your account password without delay.

5.4 Your Responsibilities

While bdtjdb maintains robust security measures on our side, the security of your account also depends on the steps you take to protect your credentials. We strongly recommend using a unique, complex password for your bdtjdb account, enabling any available two-step verification features, and logging out of your account fully when using shared or public devices. bdtjdb will never ask for your full password via email, SMS, or live chat.

bdtjdb retains personal data for no longer than is necessary to fulfil the purpose for which it was collected or to comply with a legal or regulatory retention obligation. The retention periods applicable to each category of data are outlined below.

7.1 Active Account Data

While your bdtjdb account remains active, we retain all data associated with it, including registration information, KYC documents, transaction records, betting history, and communications data. This is necessary to operate your account, provide support, enforce account limits, and comply with applicable regulations.

7.2 Data Following Account Closure

Following the closure of your bdtjdb account — whether voluntary or involuntary — we retain certain categories of data for defined periods:

• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction to meet AML and financial record-keeping obligations.
• KYC identity documents: Retained for a minimum of 5 years from the date of account closure.
• Communications records (support interactions): Retained for up to 3 years from the date of the most recent communication.
• Betting and gaming history: Retained for up to 3 years from the date of account closure for dispute resolution purposes, then securely deleted or anonymised.
• Marketing preference records: Retained for up to 1 year from the date of account closure to honour any outstanding opt-out requests.

7.3 Anonymisation

Where bdtjdb retains data beyond the periods described above for analytical or statistical purposes, that data will be fully anonymised in such a way that no individual player can be identified from it. Anonymised aggregated data is not subject to personal data retention limits and may be retained indefinitely for business analysis and platform improvement purposes.